Once your order is placed, please allow between 3 to 4 days for our team to process and prepare your product for shipment. During this time, we ensure that your item is carefully packaged and ready to be dispatched from our warehouse.
SHIPPING WITHIN THE UNITED STATES
We currently offer shipping services exclusively within the United States (Contiguous United States). Unfortunately, we do not ship products outside of the country at this time. We apologize for any inconvenience this may cause.Please not that we do not deliver to Alaska and Hawaii.
Once your product has left our warehouse, the estimated delivery time within the United States is generally under 10 days.
This includes a processing time of 3 to 4 days and a delivery time of 4 to 6 days.
Delivery time for custom orders is usually 6 weeks. This timeline includes product manufacturing and delivery. However, please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect the shipping carrier's operations.
To keep you updated on the status of your order, we will provide you with a tracking number via email as soon as your product leaves our warehouse. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date.
If your order includes multiple items, please be aware that they may be shipped separately due to availability or size restrictions. In such cases, you will receive separate tracking numbers for each shipment.
FREE SHIPPING (SHIPPING COSTS)
We are delighted to offer free shipping for all orders within the Contiguous United States. There are no additional shipping costs or hidden fees. Enjoy the convenience of having your order delivered to your doorstep without any extra charges.
DELAYED OR LOST SHIPMENTS
While we make every effort to ensure prompt and reliable delivery, certain circumstances beyond our control (e.g., extreme weather conditions, carrier delays) may lead to shipment delays. In such cases, we kindly ask for your patience and understanding. If your shipment is significantly delayed or lost, please reach out to our customer support team, and we will do our best to assist you.
If you need to make any changes to your order, including the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the product is shipped.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at contact@hestiaoutdoors.com. We are here to provide you with the best shopping experience possible.
Our mission :
Hernoca's mission is to provide companies, businesses and schools with centralized access to floor and wall cleaning machines. All with a free on-site consultation, inspection and installation service.
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